The help desk is often considered to be nothing more than an entry point for new and inexperienced employees who all share the goal of getting out and moving on to other areas of IT. But if CIOs are serious about transitioning to a service culture, this needs to change. And now is the time. New help desk technologies, along with trends such as digital transformation, present an … [Read more...] about 6 secrets for supercharging the IT help desk
It help desk services
If you’ve got a business website, you’ve likely got an email address so customers can submit comments, questions, concerns, and complaints. But what if it’s a weekend? Or over a holiday span? How long will it ultimately take to get your customer the information they need? Chatbots, those polite, always-on-duty electronic concierges, are a perfect way to help … [Read more...] about Quriobot is your website’s 24/7/365 help desk — and right now, it’s over 90 percent off
Zammad is a free open source, fully featured web based ticketing system for helpdesk or customer support. It ships in with a multitude of features for handling customer communication through various channels such as social networks (Facebook and Twitter), live chat, e-mails as well as telephone. It has an API for integrating your telephone system into in and outgoing calls. … [Read more...] about Zammad – An Open Source Help Desk and Support Ticket System
Last Updated May 23, 2018 2:12 PM EDT Morten Wendelbo is a lecturer at the Bush School of Government and Public Service and a research fellow at the Scowcroft Institute of International Affairs at Texas A&M University; Timothy Callaghan is an assistant professor at Texas A&M University Health Science Center.After a year in which President Donald Trump … [Read more...] about “Right to try” bill passes, but will it help terminally ill patients?
ATLANTA--(BUSINESS WIRE)--May 22, 2018--Intelliteach, the leading global provider of intelligent outsourcing solutions in the legal and accounting markets, announced today the addition of Managed IT Services and has expanded their global locations in the United States, Toronto, London, and Goa, India.Intelliteach CEO Seelin Naidoo says the global service offering is a natural … [Read more...] about Intelliteach Launches Unique IT Service for Law Firms
IT support system functions as a multi-dimensional unit that not only manages the IT infrastructure within the organisation but also aims at providing first contact resolution to immediate needs and technical issues encountered by end-users. With the average global cost of enterprise server downtime reaching 400,000 dollars per hour, it comes as no surprise that global … [Read more...] about Five tips to manage and reduce your IT support tickets
Google and Coursera recently announced a new program to train IT support professionals. Digging into the details, it's clear that this may be one of the most interesting and socially valuable applications of MOOC technology yet. Read on to find out the who, where, what, when, why and how. What's up with the Google and Coursera announcement? The Google IT Support Professional … [Read more...] about Google and Coursera Introduce New IT Support Training and Certificate
Customer experiences are getting transformed. New technologies can enable novel experiences that transcend both work and life. Our expectations of the companies we buy from are greater than before, while the expectations placed on us within IT are growing too. So how do businesses ensure they keep up with the competition? Richard Branson of Virgin said: “If you look after … [Read more...] about The state of the service desk in 2018: What do you need to know?
Artificial intelligence and machine learning are eating up workloads at IT help desks, in cybersecurity, and other IT tasks, stirring significant concern over the long-term impact AI will have on jobs — even in the IT industry. And the concern isn’t unfounded. According to a recent report from Tata Consulting Services, in 12 out of the 13 major industry verticals, … [Read more...] about How AI will impact your IT career
As IT leaders from various industries increasingly pursue new strategies and technologies to digitally transform their organizations and optimize user experience, the role of service management has evolved in just a few years from an IT help desk to intelligent service management across multiple departments. Service management is now at the cusp of a new transformation; it once … [Read more...] about The service desk of our times