Ada, a Canada-based startup that is setting out to help companies develop their own automated customer service tools, has raised CAD$19 million (USD$14 million) in a series A round of funding led by New York-based VC firm FirstMark Capital, with participation from Leaders Fund, Burst Capital, Bessemer, Version One, and computer scientist Barney Pell. Founded out of Toronto in … [Read more...] about Ada raises $15 million to help companies develop their own customer service chatbots
Grow financial customer service
Presented by Helpshift It’s a real statistic, and it’s damning: 38 percent of consumers would rather clean a toilet than contact your customer service center. Customers just want their problems solved — and want them solved without being thoroughly inconvenienced by real-time conversation that involves waiting on hold, getting transferred between … [Read more...] about 6 ways messaging fixes what customers hate about customer service
A force for good or for bad? In recent years there has been a lot of debate around the impact that technological innovation is having on our lives; and by now we have become used to the convenience that technology provides - from never getting lost thanks to Google Maps, to keeping in touch with far-flung family over Skype. This has inevitably had an impact on the … [Read more...] about How are innovative technologies transforming customer service?
The implementation of GDPR has brought a step-change in how companies approach data, but what would you argue is the primary principle of GDPR?“One key principle GDPR establishes is accountability. It is up to the organisation that needs personal data for purpose, referred to as the data controller under GDPR, to ensure enforcement of the privacy principles not only … [Read more...] about GDPR: Enabling businesses to liberate their data and enhance customer services
HARTFORD, Conn.--(BUSINESS WIRE)--Apr 19, 2018--Eversource Energy (NYSE: ES) today announced that on April 5, 2018 it made a proposal to acquire all the outstanding shares of Connecticut Water Service, Inc. (Nasdaq: CTWS) for $63.50 per share in cash and/or in Eversource common shares at the election of Connecticut Water shareholders.Eversource believes its proposal is a … [Read more...] about Eversource Energy Discloses Proposal to Acquire Connecticut Water Service, Inc. for $63.50 Per Share