For retailers these days, it's the Internet or bust – literally. Each year, a greater percentage of retail sales is done online. And as an indication on where the trend is going, 84 per cent of consumers 19 to 21 years of age prefer to shop online.With the economy humming along and consumer confidence higher than it's been in nearly two decades, it's safe to assume that … [Read more...] about 2018 holidays could be the biggest readiness test for online retailers ever
Best knowledge base software 2018
By Sourabh / August 27, 2018 Category: Enterprise After every 40 seconds, a company faces a ransomware attack somewhere in the world, according to Cybersecurity Ventures. Facing such an attack can leave your business processes in jeopardy, not to mention the chances that you will lose multiple customers. Other cybersecurity issues such as being hacked and data … [Read more...] about What Intrusion Detection Software Is Right For You?
DALLAS & MELVILLE, N.Y.--(BUSINESS WIRE)--May 17, 2018--Verint ® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company ™, today announced from its Engage ™ Global Customer Conference that AARP has been named to its top honor—Customer Engagement Excellence Overall Winner. AARP is being recognized for its commitment to, and delivery of, … [Read more...] about Verint Names AARP “Customer Engagement Excellence Overall Winner” from Its Engage 2018 Global Customer Conference
Google I/O is finished for another year, but the effects from last week's keynote are still being profoundly felt, both in the developer community and here, closer to home. While many of Google's initiatives haven't yet rolled out, or are still pipe dreams, there's a lot to be genuinely excited about this time around. Here's what the Android Central team loved from this year's … [Read more...] about The best announcements from Google I/O 2018!
SALT LAKE CITY--(BUSINESS WIRE)--Apr 30, 2018--NICE inContact, a NICE (Nasdaq: NICE) business, today announced the NICE inContact CXone Spring 2018 release with new capabilities to enable organizations of all sizes to win in the experience economy. To continuously improve customer interactions across the customer journey, contact centers will be empowered to:Gain deeper voice … [Read more...] about NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration and Elevated Omnichannel Customer Experiences