This story is part of Crossing the Broadband Divide , CNET’s coverage of how the country is working toward making broadband access universal. This week, 31-year-old Michelle from North Lanarkshire, Scotland, has access to the internet at home. But next week is already looking very different. Michelle’s family has fallen behind with the broadband payments, and even though they managed to reconnect only last weekend, they’ll be cut off again this Friday. Michelle (who prefers gender-neutral pronouns and whose name has been changed to protect their privacy), together with their partner and 13-year-old daughter, has been homeless since February of last year. They live in temporary accommodation, with Michelle supporting the family financially by working as a cleaner. “We’ve struggled with internet bills, we can’t always afford data for my daughter’s mobile either,” Michelle said in an interview. “At the moment my daughter is doing schoolwork with mobile data and on her phone.” At times, their daughter’s friends take pictures of schoolwork and send them along so their daughter can copy down the assignments. Michelle has appealed to the family’s broadband provider, Virgin Media, about getting reconnected, but hasn’t heard back. The company won’t release the line so they can… Read full this story
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