The number of complaints received by Australian telcos over the past 12 months has dropped by almost one quarter, according to figures released by the Australian Communications and Media Authority (ACMA) on Wednesday. Across the year to December 31, the number of complaints per 10,000 services in operation (SIO) fell by 24% to 93, while the year to September 30 involved a drop of 20% to 97. Fixed broadband was easily the most complained about service type, registering 341 complaints per 10,000 SIO, followed by NBN broadband with 126 complaints per 10,000 SIO. NBN voice registered 90, while mobile complaints happened 63 times per 10,000 SIO, and traditional fixed voice was the least complained about service with 47. Almost all service types saw drops across the year to December 31, with fixed broadband having 21% fewer complaints, NBN broadband complaints being down 36%, NBN voice dropped by 15%, and traditional voice complaints were down by 49%. Mobile services bucked the trend with a 1.6% increase in complaints. In absolute terms, the telcos received 297,000 complaints in the quarter to September 31, and 283,800 in the three months to December 31. Looking at complaints about NBN broadband by technology type, the… Read full this story
- The trends are strong with this one! Man gets a TATTOO of Baby Yoda drinking a White Claw 'to end 2019' - and Twitter users are both amazed and appalled by the viral body art
- Reddit Ends 2019 With 430 Million Monthly Active Users
- USF Fires Charlie Strong After 3 Seasons, Ended 2019 4-8
- Hyundai Venue hopes to end 2019 on a high note
- How satellites will help solve the climate crisis
- General election 2019: Boris Johnson and Jeremy Corbyn in TV debate
- General election 2019: Leaders clash over Brexit in TV debate
- General election 2019: SNP pledges 'could mean more austerity' - IFS
- General election 2019: Tories promise tax-cutting Budget if elected
- Election 2019: How significant is immigration to the UK?
NBN satellite complaints spike over back end of 2019 have 294 words, post on www.zdnet.com at April 1, 2020. This is cached page on IT Breaking News. If you want remove this page, please contact us.